( the question needs to be answered) In this assignment, you will identify & define the three (3) phases or spheres of customer touchpoints when using a Customer Relations Management (CRM) tool. You can also provide the goals of each phase & examples to demonstrate learning.
you are required to submit a 2-Page (Title Page and Content Page), APA formatted paper with substantial content. Substantial content requires staying on topic and fully addresses the assignment in a clear, concise, and meaningful manner. The deliverable length of your posting responses must be at least 2-pages,